Frequently Asked Questions
Why is it important to have my carpet professionally cleaned ?
The reason why it’s important to have your carpet professionally cleaned is because your carpet acts as a filter. It traps dirt, pollen, food particles, dust mites, bacteria, chemicals and other gross contaminants. Over time, the carpet becomes so saturated that its filtering benefit reduces. The trapped contaminants are then released back into the air which you end up breathing in. A cleaner carpet means a cleaner environment along with extending its quality and durability.
How often should I have my carpet cleaned ?
The Carpet and Rug Institute recommends that you have your carpet professionally deep cleaned every 12-18 months. Keep in mind that you should also consider how much foot traffic is in the home and if there are any health related issues.
How often should I have my upholstery cleaned ?
You should have your upholstery cleaned every 12-18 months.
Can I walk on the carpet after it is cleaned ?
Yes, however we recommend that you try to limit the amount of foot traffic until the carpet is completely dry. Avoid wearing tennis shoes because they may re-soil the carpet.
How long will it take for my carpet to dry ?
Dry times can range anywhere from 2 to 7 hours. What determines the dry time is humidity, room temperature and air flow.
Should I vacuum before the technicians arrive ?
Yes, but it’s not required. Our services include pre-vacuuming.
Do you move furniture ?
We will move light furniture such as chairs, end tables, ottomans and free standing lamps. Due to insurance liabilities we will not move electronics, heavy furniture, pianos, dressers, grandfather clocks or any item of high value. If there are areas of carpet you wish to be cleaned, but is obstructed by furniture we do not move, we ask that you move those items before the technician arrives.
Will all spots and stains be removed ?
We will do our best to remove as many spots that we can. Soil levels and the length of time it has dwelled in the carpet will affect how successful the cleaning is. Keep in mind that various stains such as bleach, dyes, paint, or urine may cause permanent damage to your carpet.
Is it true that after my carpet is cleaned, it re-soils faster ?
What causes re-soiling is when residue has not been thoroughly rinsed out of the carpet. Our pH balanced hot water extraction process ensures that little to no residue is left behind.
Why should I have my carpet scotchgarded ?
Scotchgard protection is important because it puts a protective barrier around each carpet fiber. This protective barrier protects the carpet from moisture, dirt and spills. Whenever you have a spill, the scotchgard prevents the spill from being grounded into or absorbed by the carpet fibers. This gives you more time to remove the spill without you worrying about permanent staining. Scotchgard dries quickly and leaves no odor. It is non-toxic and safe for children and pets.